How do I return?

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

• They must be in original condition
• For clothing, unwashed and unworn
• In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

• If you request a returns label, the cost will be deducted from your refund (see returns policy https://simonjamescathcart.com/pages/returns)
• Original shipping charges are non-refundable

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• Your refund will then be processed, and a credit will automatically be applied via original method of payment, within 10 working days. 
• The same time frame goes for the exchanges and credits.