To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
Do not use FedEx for returns as these will be rejected due to their surcharges
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Your refund will then be processed, and a credit will automatically be applied via original method of payment, within 10 working days.
- The same time frame goes for the exchanges and credits.
UK VAT Discount
Customers ordering from outside the UK will not be charged the 20% VAT included in the price of the items we sell. The discount is applied automatically at checkout once you have selected the shipping destination.
Please note that you may have to pay import charges by your local customs agency. Customs policies vary from country to country and we have no control over these charges. This is why we provide the UK VAT discount at checkout.
We are also aware of the exploitative courier 'handling fees' and are trying our best to form new partnerships to provide you with a quality service and low fees so you can order with confidence.
The shown price on our website includes UK VAT. To calculate the price with the VAT discount, simply divide the shown price by 1.2.