Returning An Item? Click Here


STANDARD RETURNS POLICY

Our returns policy lasts 14 days from receipt of goods. If the 14 day return period has been surpassed then regrettably we are unable to offer you a refund or replacement. 

In order to be eligible for a return, your item must be unused and in the same condition in which it was received.


Please return your item/s to:

SJC Returned Goods
The Loft
73 Maskell Road
London
SW17 0NL
United Kingdom

Clearly mark the outside packaging with 'RETURNED GOODS'

Please indicate whether you would like an exchange, different size or a refund. 

Once we have received and processed your returns request, we will notify you of the outcome. If you requested a refund, and it has been approved, your original payment method will be automatically credited the total amount. This process can take several days.

 

PRE-ORDERS

Due to the bespoke nature of pre-ordered garments, we are unable to offer a refund or returns service for these items.

 

EXCHANGES

We only replace items if they are defective or damaged. If you require a replacement, please get in touch at help@simonjamescathcart.com to discuss this.