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Returns



Our Policy

Our returns policy lasts 14 days from receipt of goods. If the 14 day return period has been surpassed then regrettably we are unable to offer you a refund or replacement. 

In order to be eligible for a return, your item must be unused and in the same condition in which it was received.


Please return your item/s to:

Returned Goods
4a Beechcroft Road
London
SW17 7BY
United Kingdom


(if shipping from OUTSIDE the UK mark value on package at $10)

Clearly mark the outside packaging with 'RETURNED GOODS'

Please indicate whether you would like an exchange, different size or a refund. 

Once we have received and processed your returns request, we will notify you of the outcome. If you requested a refund, and it has been approved, your original payment method will be automatically credited the total amount. This process can take several days.

 

SALE ITEMS & OUTLET

Sale and outlet items cannot be refunded.

Sale items may be exchanged or swapped for SJC credit.

 

PRE-ORDERS

Due to the bespoke nature of pre-ordered garments, we are unable to offer a refund or returns service for these items.

 

EXCHANGES

We only replace items if they are defective or damaged. If you require a replacement, please get in touch at help@simonjamescathcart.com to discuss this.



 

 


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